1. Home
  2. IT Service Management (ITSM) Tools
  3. Freshservice Reviews
  4. User Review of Freshservice
Fresh is a delight
December 01, 2022

Fresh is a delight

Iain Cameron | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Freshservice

We use Freshservice for ITSM, and FreshChat for live contact with customers
  • intuitive interface
  • codeless workflows
  • fully SAAS
  • SAAS updates sometimes cause minor service disruption
  • speeds up agent ticket handling
  • excellent reporting
  • unified change and incident and problem management
you do still need some knowledge of config on an ongoing basis, but generally, quick to get started
mostly good, but sometimes the support team's replies are too quick to close issues down

Do you think Freshservice delivers good value for the price?

Yes

Are you happy with Freshservice's feature set?

Yes

Did Freshservice live up to sales and marketing promises?

Yes

Did implementation of Freshservice go as expected?

Yes

Would you buy Freshservice again?

Yes

great for IT Service Management, and with roll out of business teams specific interface, it will be great for non-IT teams in your organisation

Freshservice Feature Ratings

Incident and problem management
9.8
Organize and prioritize service tickets
10
Expert directory
Not Rated
Service restoration
Not Rated
Self-service tools
9
Subscription-based notifications
Not Rated
ITSM collaboration and documentation
10
ITSM reports and dashboards
10
ITSM asset management
8.0
Configuration mangement
8
Asset management dashboard
8
Policy and contract enforcement
Not Rated
Change management
8.0
Change requests repository
10
Change calendar
5
Service-level management
9