Very important tool for IT services

I give this rating because I very appreciate the onboarding process on Freshservice, also the important feature with no-code knowledge is very simple to use and give the possibility to change some aspect immediately, like the customization of dashboard, rebranding. The integrations app is very important for this tool because give the possibility to replicate many data to another software

The support is very fast to respond and easy to use it. They turn to you in a very few minutes, always with a solution. I had use this features some times in the last month and I appreciate the modality of support. Thanks to Freshservice for this important implementation

I had a very good experience with Freshservice, this is a good tool for IT company. The most important features is managing of tickets, also manage IT assets and I use another features for the analytics topic. I very appreciate this tool and the experience is very good. I think is on the top about ticket systems