Best ITSM tool
July 21, 2023
Best ITSM tool
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshservice
We use this application for our internal ticketing tool and for our customers.So far it is very smooth experiance with Freshservice.
It is very user friendly and from admin point of view it is very esay to customise as per the Customers requirement for the customer support portals.
It is best ITSM tool where we can also integrate the alerts from number of other applications.
So for the helpdesk it can be a single tool to monitor other several monitoring tools, which makes the Engineers life easy.
It has Automation, Workflow, Reporting and lot of other features.
It is very user friendly and from admin point of view it is very esay to customise as per the Customers requirement for the customer support portals.
It is best ITSM tool where we can also integrate the alerts from number of other applications.
So for the helpdesk it can be a single tool to monitor other several monitoring tools, which makes the Engineers life easy.
It has Automation, Workflow, Reporting and lot of other features.
- Easy to integrate with other tools
- Easy to setup as per the requirents of the customer.
- Asset management and Reporting Analytics ca be used to track the asset in single application and to track the performance metrics.
- For technical issues we can get quick support from the Freshservice support team.
- Should have feature to export the tickets from the last 6 months or year, now there is no feature to export the tickets older than 6 months from the customer portal
- We should able to see the detailed timestamp with date and time on the customer portal.Now it is generic like 5 days ago, 10 days ago.
- More productivity
- Help to make Engineers life easier after integrating with other tools.
- SLA tracking
We campared other couple of tools while selecting Freshservice but as per cost and features this is the best software.
Do you think Freshservice delivers good value for the price?
Yes
Are you happy with Freshservice's feature set?
Yes
Did Freshservice live up to sales and marketing promises?
Yes
Did implementation of Freshservice go as expected?
Yes
Would you buy Freshservice again?
Yes