A terrific time saver!
March 06, 2023
A terrific time saver!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with FullStory
Our product is not B2C but software used internally by our employees thus some of the FullStory tools are not relevant to us. However it has still been immensely helpful in a number of other ways. Our support team has been saved a lot of time and effort. Instead of trying to recreate bugs or go from a user's description they can simply observe the problem happening. We've used it to evaluate the effectiveness of new tool releases by monitoring their adoption and observing the behavior of non-adopters to see what they are doing instead. We've uncovered a number of new training opportunities and eliminated duplicate work which wasted our users time and lead to frustration. In addition the design team was able to observe unused tool sets and begin reimagining them to be more effective.
- Monitor time on task and map changes over time
- Monitor the usage of particular tools and show trends over time
- Create really specific segments so that we can observe the patterns of a specific cohort of users
- Create a direct link to any point in playback so that example is easily shared with support.
- I'd like to see a way of measuring scroll-thrashing...when users are rapidly scrolling up and down
- I'd like to export my dashboard as a pdf file so its easier to share
- Improved bug identification & resolution
- Improved user efficiency
- Cost & time savings in user research.
Most of the tools we evaluated just didn't have the depth of analysis that we needed. Content Square looked GREAT but it was a much higher price point.
Do you think Fullstory delivers good value for the price?
Yes
Are you happy with Fullstory's feature set?
Yes
Did Fullstory live up to sales and marketing promises?
Yes
Did implementation of Fullstory go as expected?
Yes
Would you buy Fullstory again?
Yes