A terrific time saver!
March 06, 2023

A terrific time saver!

Caroline Keem | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with FullStory

Our product is not B2C but software used internally by our employees thus some of the FullStory tools are not relevant to us. However it has still been immensely helpful in a number of other ways. Our support team has been saved a lot of time and effort. Instead of trying to recreate bugs or go from a user's description they can simply observe the problem happening. We've used it to evaluate the effectiveness of new tool releases by monitoring their adoption and observing the behavior of non-adopters to see what they are doing instead. We've uncovered a number of new training opportunities and eliminated duplicate work which wasted our users time and lead to frustration. In addition the design team was able to observe unused tool sets and begin reimagining them to be more effective.


  • Monitor time on task and map changes over time
  • Monitor the usage of particular tools and show trends over time
  • Create really specific segments so that we can observe the patterns of a specific cohort of users
  • Create a direct link to any point in playback so that example is easily shared with support.


  • I'd like to see a way of measuring scroll-thrashing...when users are rapidly scrolling up and down
  • I'd like to export my dashboard as a pdf file so its easier to share
  • Improved bug identification & resolution
  • Improved user efficiency
  • Cost & time savings in user research.
I think it would have been more helpful if we had been able to work through one of our own scenarios during training. I had to translate everything our trainer was saying into something our product and dev teams could relate to. As it is now I'm the super user and I take care of training others on using FullStory because I speak the internal language.
i've never contacted support
Most of the tools we evaluated just didn't have the depth of analysis that we needed. Content Square looked GREAT but it was a much higher price point.

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It's really helpful to our support team and saves a lot of time and energy that was formerly wasted trying to recreate bugs or getting a user on the phone and getting them to try to describe it. It's also helpful for seeing usage trends over time. Playback is particularly helpful in revealing user behavior.

Fullstory Feature Ratings

Product usage analytics
Customer experience dashboard
Customer journey mapping
AI-powered recommendations
Not Rated
Multi-channel customer feedback collection
Not Rated
Heatmap tool
Click analytics
Scroll maps
Form fill analysis
Conversion tracking
Not Rated
Goal tracking
Not Rated
Funnel Analysis
Session Recording and Replay
User Segmentation
Responsive Design for Web Access
Not Rated
Mobile Application
Not Rated
Dashboard / Report / Visualization Interactivity on Mobile
Not Rated
Mobile App Analytics
Not Rated


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