Understand your customer's full user journey with FullStory.
March 07, 2023
Understand your customer's full user journey with FullStory.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with FullStory
We use FullStory to view customer behavior and isolate any friction and then attempt to create more optimal solutions for our customers. We also use FullStory to view bugs and errors to then address them. We also use it to discover and visualize everyday customer journeys we weren't aware of. All this is for our website and mobile apps.
- A recreated DOM that looks as close to the end user's view.
- Collaborative tools to discuss the user problem and solutions in the context of the observed issue.
- It helps find technical errors, places the user tried clicking and got frustrated about, and rage clicks.
- Heat maps of engagement.
- Much better limits on recordings. We have to build this in-house, and it takes a lot of attention.
- Events are too expensive.
- Mobile should have everything visible by default and not vice versa.
- Increased conversion rates for acquisition and retention.
- Faster and better bug identification.
- Faster bookings.
- Simpler communication around a problem.
Do you think Fullstory delivers good value for the price?
Yes
Are you happy with Fullstory's feature set?
Yes
Did Fullstory live up to sales and marketing promises?
Yes
Did implementation of Fullstory go as expected?
Yes
Would you buy Fullstory again?
Yes