Comparing Fuze to other Unified Communication Options
Updated May 09, 2019

Comparing Fuze to other Unified Communication Options

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Voice
  • Video
  • Messaging
  • Collaboration
  • Contact Center

Overall Satisfaction with Fuze

Support is an area Fuze could improve. With the most recent updates it's become much better however there are sometimes days that will pass before a response from support is received and in most case connectivity is used as a standard response. Recently had a call where when dialed in via the iOS app it was very difficult to hear however when I dialed in, it was clear.
Wasn't directly related to the implementation as the solution was in place when I started with company.
The entire organization is using Fuze for Unified Communications for our local and remote workers throughout North America. Using Fuze allows for ease of availability, communication between teams, and allows for our customer service teams to accept calls into their queues.
  • Microsoft Integration
  • Video Bridges
  • Continual updates that resolves or expands capabilities
  • Better support
  • More consistent user experience depending on connectivity
  • Quicker response when screensharing
Solution was deployed throughout the organization. Having deployed over 2 years ago, many of our users may only use some of it's features (messaging).
Post deployment we're currently reviewing the other unified communications solutions as Fuze is expensive per user when compared to other options available. Fuze has an advantage due to its PBX capabilities however licensing for non-PBX users is considerably higher then other vendors.
Fuze has allowed our local and remote workers to keep in touch using chat, calls, video conferencing, and call queues. Having a single solution that has our needed functionality has allowed for improved support and training throughout the organization. The offering is very dependent on network capabilities (LTE/WiFi) so taking calls from mobile devices can be difficult.

Fuze Feature Ratings

Hosted PBX
8
Multi-level Interactive Voice Response (IVR)
6
User templates
2
Call reports
4
Directory of employee names
4
Answering rules
8
Call recording
5
Call park
7
Message alerts
7
Video conferencing
5
Audio conferencing
5
Mobile app for iOS
4
Mobile app for Android
4