Overall Satisfaction with Fuze
Fuze is being used in all departments in our organization. Our sales department uses Fuze for their day to day calling, customer meetings and interactions. We also use Fuze in all of our meeting rooms. It addresses our voice\telecommunication needs.
- Once setup and properly configured, audio quality with Fuze is great.
- Fuze eliminates the need to purchase hardware handsets as calls can be made via the Fuze application and wireless headset.
- Provisioning new users and removing users once they leave the organization is very quick.
- Increase compatibility with various wireless headsets.
- Adding the ability to forward to a number via App settings vs portal.thinkingphones.com
- Use the same password to login to Fuze app and Fuze portal
- Option to record calls via Fuze Application
Fuze replaced Mitel for our organization. Mitel was costing us quite a bit of money and also needed to purchase physical handsets. Fuze was a lot quicker with setting up a new line. For Mitel, we had to login to an outdated system, had to program specific keys on the hardware phone as well we had to setup the hardware at the users desk. With Fuze, we provide the user with a login and a headset and they are good to go.
Fuze Feature Ratings
Using Fuze
500 - Fuze is used daily by all of our departments. Our sales team uses Fuze to make and receive calls. Technical support uses Fuze to receive calls and make outgoing calls to assist customers. The IT team uses Fuze to receive calls to the helpdesk as well as contact users who need assistance.
9 - The IT Team supports Fuze in our organization. However, there isn't too much to Fuze. Resetting the fuze cache by right clicking on the icon and clicking on reset cache can resolve a lot of issues. As long as the computer running the Fuze application is running well (cpu not pegged at 90%) and has a decent internet connection, Fuze will work well.
- Sales
- Customer Support
- Helpdesk
- Executive comminication
- Fuze Meetings
- Chat
Evaluating Fuze and Competitors
Yes - Fuze replaced BT Conferencing and Mitel handsets. Since not all users needed physical handsets, having Fuze and a headset made it easier for new hire setups since we didn't have to spend so much time setting up a Mitel handset, programming keys and using an older system to manage call queues and call flows. Also, all users needed was the Fuze Application and a headset if the user wanted to work from home.
- Price
- Product Features
- Product Usability
- Positive Sales Experience with the Vendor
The two most important factors were price and usability. We were spending quite a lot with our previous outdated telecommunications and we saved when we switched over to Fuze. We also wanted to make sure that whichever vendor we decided to go with that it would be an easy and seamless transition so users would be able to quickly learn and use the replacement system.