Overall Satisfaction with Fuze
Fuze is being used in most of our departments outside of sales. We use it for making and receiving calls from and to clients and other third party organizations. It addresses the internal issue of instant communication between colleagues as well as allows internal employees to see if others are available or not.
- Making calls
- Instant messaging
- User interface
- Super heavy on resources
- Mostly email communication for support
- Admin portal is lackluster
Fuze has had consistent site availability as opposed to the selected provider. Their portals were down 90% of the time even before implementation.