Great customer intellegence web based software
October 04, 2022
Great customer intellegence web based software
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gainsight PX
I have used Gainsight PX to check feedback of our user reactions on any of our new products and see how our customrs are reacting to new feature additions.Gainsight PX has give great feature of funnel analysis and it aslo give a real time understanding of where our customer are dropping off from the funnel . We also want to track the reaction when we change the featurs of the product.
- Understanding user reaction on any new product feature
- Studying the drop in the funnel
- Measuring adaption
- Learning curve is long
- No backfilling on text field
- Does not have sharing option
- Easy anysis
- Return in investment
- increased custome retention
- Intercom, Whatfix and Freshsuccess
The feature on Gainsight PX are easy to understand and implement in the solution, the pricing is also very competitive and functionalities like Customer health score, Customer monitoring, playbooks, surveys etc helps us to provide great insight to the team.
Do you think Gainsight PX delivers good value for the price?
Yes
Are you happy with Gainsight PX's feature set?
Yes
Did Gainsight PX live up to sales and marketing promises?
Yes
Did implementation of Gainsight PX go as expected?
I wasn't involved with the implementation phase
Would you buy Gainsight PX again?
Yes