A technology of the future available today and in the scope of our budgets
Updated October 26, 2018
A technology of the future available today and in the scope of our budgets
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys PureCloud
We support Genesys Cloud in a call centre in Mexico. The final user of this tool sells insurance .
- Easy to implement
- Easy to use
- Easy to learn
- Low cost
- Great results
- Support is extremely bad. The support team doesn't seem to know much about this platform.
- The system has been suffering from falls, the recovery period has been very long over one hour which considerably affects the operation. The response of the commercial part of Genesys is cold and insensitive.
- ROI is high, it facilitates operations in small call centers and allows the ROI to be reached. The training allows a quick operation
- When it works fine, we can offer a high level of service. Also, the use of the cloud allows companies not to be linked to hardware and concentrate on their operations.
- The use of a rent scheme allows that there are no expenses other than the operation, and that the hardware investments are minimal compared with a classic system.
Genesys technology in the cloud is demonstrated and supported by the leaders in the cloud. The tool is still evolving, however, the benefits are enough to achieve operation. The operation is stable and acceptable