Gist, the all-in-one chat and support solution
July 26, 2019
Gist, the all-in-one chat and support solution
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gist
Gist is being used at the organization as a whole. We are using gist as a one-stop solution to manage all our customer service related needs, planning tasks and communicating internally.
- Integrations
- Live chat is seamless.
- Knowledge-base.
- UI
- May be integrating video calls :)
- Ticketing desk.
- More tools for marketing AI.
- No more stress.
- Customer retention is great.
- Follow up is measurable.
- Freshchat, Intercom and Zendesk Chat (formerly Zopim)
To begin with, the attitude in all these well-established brands is absolutely horrendous as they think they run the world. Gist is so friendly and every time I have spoken to anyone of them they all take it personally and help you to the end. I have even been helped many times by one of the founders, Jitta. Plus Gist is evolving and it is doing that with a sense of community feedback rather than shooting in the dark so features that come out are well-rehearsed.