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Newer user of Gong, but big big fan!
May 20, 2022

Newer user of Gong, but big big fan!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

I use Gong every day in my customer conversations. It allows me to quickly and easily understand the back and forth I am spending with clients and whether I am being the active listener my management encourages me to be. If I struggle to recall key points or followup my call, I can easily refer back to my conversations as well
  • Tracking who does the talking throughout the call
  • Provides a call transcript for easy reference
  • Allows the ability to share your call easily either internally or with your customer
  • Being able to more easily find and reference certain parts of your conversation to call back to
  • Letting you know that your recording is now available
  • Prompter and more thorough followup
  • Recall into important topics to come back into my next call with to build client trust
I never used this product up until the last 6 months and have received no formal training on how to best leverage it either, but it is intuitive enough to where I was able to pick it up on day one and get it figured out
So far, I have mostly leveraged the call metrics of who has been doing most of the talking during my calls, I am not aware of the other useful AI capabilities that Gong has to offer

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

It should be leveraged for every sales or customer service department to help educate and teach your team members. This is a superb tool to allow for true accountability and coaching when it comes to client conversations. I don't think every follow-up call needs a recording but when you are in a sales motion or an important setup conversation with a client every can value a recording