Overall Satisfaction with Gong
We use Gong to listen to calls, demos, and interactions with customers for our teams. We also use it to look at the deal board and determine if enough interaction has taken place if the opportunity is single-threaded or stale and so on.
- Call recording w/ AI technology
- Deal board tracking w/ activity tracking attached
- Keeps a library of what good looks like
- Allowing more customization on the deal boards so they reflect what we use in Salesforce too.
- Capturing inbound calls too
- Capturing demos, even if they are not pre-scheduled
- Significant time savings for managers to target areas of calls to listen to.
- Alignment between SDRs and AEs especially in onboarding
Some yes, however, some of the insights it delivers are not necessarily relevant in the ed-tech world.
Do you think Gong delivers good value for the price?
Yes
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
Yes
Did implementation of Gong go as expected?
Yes
Would you buy Gong again?
Yes