Enabling Teams to work smarter, more strategically & improving employee coachability

At the last two companies I have been at, we have had Gong as a resource I found to be very helpful. It was implemented at both organizations for feedback purposes and increasing sales win rates. I think the initial adoption of Gong can be a challenge when reps feel like they're being listened to or micromanaged, but I find it has been extremely helpful to have the transcripts of calls to limit my note-taking and the ability to see suggestions/tips (feedback, wait time, talking time, etc.) I have been impressed with how many features Gong.io has added just in the last 2 years! I also love that I can comment and tag my colleagues so they can listen in on the recorded call. I do wish calls were recorded a bit faster - I find it takes a few hours before the recording is available. I also wish I had a direct relationship with a Gong.io CSM rep for 1:1 support so I am utilizing Gong most effectively. I would recommend Gong, it enables our teams to work smarter and become aware of habits on calls!

It has increased visibility of best practices with clients and prospects, including how to position competitors, asking good discovery questions, setting up an agenda before the call, and next steps, and has made me more aware of my own habits on calls. It has enriched the 1:1s with my manager so she can share live feedback without having been o the call with me.