Enabling Teams to work smarter, more strategically & improving employee coachability
May 24, 2022

Enabling Teams to work smarter, more strategically & improving employee coachability

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

At the last two companies I have been at, we have had Gong as a resource I found to be very helpful. It was implemented at both organizations for feedback purposes and increasing sales win rates. I think the initial adoption of Gong can be a challenge when reps feel like they're being listened to or micromanaged, but I find it has been extremely helpful to have the transcripts of calls to limit my note-taking and the ability to see suggestions/tips (feedback, wait time, talking time, etc.) I have been impressed with how many features Gong.io has added just in the last 2 years! I also love that I can comment and tag my colleagues so they can listen in on the recorded call. I do wish calls were recorded a bit faster - I find it takes a few hours before the recording is available. I also wish I had a direct relationship with a Gong.io CSM rep for 1:1 support so I am utilizing Gong most effectively. I would recommend Gong, it enables our teams to work smarter and become aware of habits on calls!
  • Shares feedback & Suggestions based on talking time, etc.
  • Provides me with an action list of to-dos following calls
  • Manages Deals
  • Tagging Features in Gong
  • Overall client service and support could be better
  • Time it takes for gong to record call
  • Implementation & Integration
  • Easily creates for me an 'action items' list so I've had a sense of urgency in my follow ups
  • Made feedback sharing easier so I can learn from my colleagues
  • Has made me more mindful of my talk time with clients, areas I can improve like next steps, talking about a client's competitors, budget, etc.
My only complaint is the transcript of calls can be off, the time it takes for calls to record and the client support. I don't feel I have a personal relationship with a client success manager at Gong and think I would benefit from one so I'm maximizing all of Gong's capabilities!
It has increased visibility of best practices with clients and prospects, including how to position competitors, asking good discovery questions, setting up an agenda before the call, and next steps, and has made me more aware of my own habits on calls. It has enriched the 1:1s with my manager so she can share live feedback without having been o the call with me.
N/A - I was not a part of the decision making process and unaware of what other tools were evaluated

Do you think Gong delivers good value for the price?


Are you happy with Gong's feature set?


Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?


Would you buy Gong again?


Gong is well suited for sales and client success teams, or really anyone who is client-facing. I don't think that Gong would be beneficial for teams who mainly work internally, like IT, product, etc. I've found when I was on the sales side, I used Gong the most, so I could tag my manager and ask for feedback around what I could have positioned better, how I could have done better discovery with a prospect, etc.