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Gong is a must have for the CS team
June 27, 2023

Gong is a must have for the CS team

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

There are many roles that tied to one account, but not everyone is able to join all client calls. Gong is great because I can re-watch calls to remember key points that were discussed or I can review calls from years ago that I need context about (ie: onboarding experience). This breaks down all silos and gives information to any user of Gong.
  • Easy to find past calls
  • Search feature to locate important areas of calls
  • Gives the entire team transparency on account details
  • I like sending emails from my own ESP. If Gong had an easy way to copy all meeting attendees email addresses in one click, that would be great.
  • A ton of saved time
  • Huge amount of stress avoided
  • Peace of mind
  • I would assume that without Gong, I could have easily lost deals
Gong is super user friendly. I'm sure there are many features that I don't leverage correctly, but I use Gong for easily finding important info from past calls. I am able to locate the calls quickly and search to the specific areas of the call (via keywords) to obtain this info.
I am on the customer success side of the house, so I don't benefit as much from the actionable insights. I think this may be more beneficial for the sales team members, but not entirely sure.
For my specific role, I haven't leveraged this feature as much. I'm sure this could be helpful for executive teams though.
I thought that Gong's interface was better and more user friendly than other tools I've used in the past.

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

I think Gong is well suited for any large organization that needs to have one source of truth for client facing meetings. With Gong, this can be leveraged for all teams (product, sales, marketing, success, support, etc) to gather context, feedback, strategy, and anything that would be important to learn more about the client. I think this tool is imperative for tech companies because the platform/relationship/discussions may be complex and multiple team members will need to go back to review important conversations.