Good product if you have the time to spent on it
May 23, 2024

Good product if you have the time to spent on it

Karel Bos | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

Gong is primarily used for recording meetings and giving feedback to reps. There are many AI driven tools that we don’t really utilize but overall we are happy with the product. The meeting insights, transcriptions, keywords, trackers and other things are also nice to have. We could do more with the solution though.
  • Transcriptions
  • Feedback reps
  • There’s so much in Gong, that we don’t use everything
  • Gongs deal forecasting we don’t use
  • It’s very hard to say, but time saving in the ramp up phase for sure
  • Hard to measure; but by giving feedback AEs become better and close more deals.
The usability is good but as with all these kind of solutions you never have time to properly use them. Overall they make it as easy as they can.
It haven’t benefitted our business so far. We look at it, but don’t really use it.
Salesloft was not great. Overpromised, under delivered.

Do you think Gong delivers good value for the price?

Not sure

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

As a team manager, having access to Gong is amazing. Also, for people that are onboarding the meeting libraries we have built are great. It speeds up the ramp up phases. Time is always the challenge, to really dive deep into the product and all features I need to free up more time.

Gong Feature Ratings

Speech-to-Text Transcription
7
Keyword Detection
7
Sentiment Analysis
5
Speaker Diarization
9
Call Recording Playback
7
Call Summarization
5
Conversion Metrics
7
Keyword Search & Retrieval
7
Call Tagging
7
Integration with CRM Systems
7