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Innovative tool that continues to save reps value time
May 22, 2024

Innovative tool that continues to save reps value time

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

Gong helps you learn from the very best sales people at your company. The way they describe the value proposition of the product, how they structure their deals, their talk to listen ratio, every small detail you can think of. Tribal knowledge used to take years to accumulate but that has now been shortened thanks to Gong letting you trace every big call and all the work it took to close those deals. For me, it is great to review product use-cases that a client has described and share that feedback with internal teams as well.
  • UI -easy to use
  • Salesforce integration
  • Call recording and coaching
  • Accuracy of salesforce opportunity linking
  • AI call summaries
  • Follow up actions
  • Time saved
  • upleveling sales skills
  • greater cross-departmental collaboration
It does exactly what it needs to do and more. It's easy to find past conversations as well as share them internally. My sales job would be significantly harder and more frustrating without the help of call recording technology.
Gong's data has been quite accurate when it comes to reviewing my open pipeline, commits, and conversational insights. I have also been quite impressed by the new AI insights that includes call summaries, email creation, and forecasting.
Gong has helped me gather insights around market trends and competitors by summarizing key words and phrases that have been trending lately especially as they pertain around specific competitors.
Have never used a similar tool like Gong besides Gong.

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

Gong is well-suited when collaborating on deals with solutions engineers to align on solution fit, coaching for feedback from managers, and onboarding when new reps are trying to learn best-practices from a conversational standpoint. Where it is less appropriate is probably for forecasting and follow-up, although it does try to be platform to manage the entire deal process.