Item: Gong
Rating: 10
Author: Kyle Scagnelli

Use Cases and Deployment Scope

Gong.io is utilized to record all of our discovery calls, meetings, product demonstrations, and presentations with prospects and customers. The recordings come from previously scheduled virtual events with external people outside the organization and we receive the recording after the meeting concludes. This gives the sales team all the information that they need for recapping the call.

Pros and Cons

Identifying key words during the call.
Setting up action items post call.

Automated message when recorder kicks on.
Sometimes does not attach to every call.

Return on Investment

Sales pipeline management.
Competitive intel (other vendors that may be getting evaluated).

Support Rating

I am strictly a business user of Gong.io so I don't have much insight around what the support looks like from their side of things. However, the support from our sales team is that it is super helpful not only for recapping sales calls and determining the next steps but also for coaching and improvement purposes.

Key Insights

Do you think Gong delivers good value for the price?

Not sure

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

Likelihood to Recommend

Gong.io is great for any in-depth and pre-scheduled meetings with external people outside of the company. Especially for those virtual calls with prospects and customers that are with either multiple people or cover a variety of topics, it is very useful to have the recording of the meeting for note-taking and recap purposes.

I don't conduct sales calls without it!

Overall Satisfaction with Gong.io