Item: GoTo Connect
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use GoTo Connect for our remote workforce along with on-premises users who would rather use their computers instead of a physical phone. There are also a number of users who use the app on their mobile devices to stay in contact with clients and co-workers. It is assisting us in keeping lines of communication open and aids in team collaboration.

Pros and Cons

Collaboration
Remote workforce phone calls
Team communication

Mobile App improvements for when we are in the office

Return on Investment

Money saving over on-prem pbx

Implementation Rating

9

It was super easy to set up. Any questions we had, were answered quickly and correctly.

All in One Platform

We use it for phone calls. We do not use it for meetings

Key Insights

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

Other Software Used

Microsoft Teams

Likelihood to Recommend

GoTo Connect has been serving our needs for a number of years. We have not even considered looking at other tools. We are very happy with the scope of their product.

GoTo Connect Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

GoTo Connect - The one to turn to!

Overall Satisfaction with GoTo Connect