Item: GoTo Connect
Rating: 8
Author: Phil Meyers

Use Cases and Deployment Scope

The whole organization uses GoTo Connect (formerly Jive) for our phone system. We also have a customer service team that answers calls for us off-site using GoTo Connect (formerly Jive).

Pros and Cons

Flexibility with using the system anywhere.
Call quality.
Operating options.

Doesn't work when the internet goes out.
Poor voicemail and call quality when having a bad internet connection.
Customer service is hard to get ahold of sometimes.

Return on Investment

We are able to take call volume off our front office staff and transfer it off site.
We can have staff working from home answering calls.
We are able to analyze our call volume and schedule to that.

Ease of Deployment

9

Everything went smoothly and they were there to answer questions during and after set up.

Call Quality

9

Great call quality most of the time, unless the internet is being spotty.

Key Insights

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

Likelihood to Recommend

Small to medium businesses with multiple phones and locations.

Usability

9

We have had very minimal problems with GoToConnect (formerly Jive) and we are able to adapt it to whatever we need to.

Products Replaced

Yes - We just had a regular landline with no extras before so it was a major upgrade.

GoTo Connect (formerly Jive) is great for your small to medium business

Overall Satisfaction with GoTo Connect