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GoTo Connect (formerly Jive) Review
September 26, 2021

GoTo Connect (formerly Jive) Review

Mohsin Shah | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Connect

GoTo Connect (formerly Jive)'s intuitive user interface makes my entire work seamless. I can smoothly connect with my colleagues through its fantastic phone call feature and discuss crucial tasks.
  • GoTo Connect (formerly Jive)'s excellent phone call feature is extremely vital for my work.
  • The most stunning thing is its intuitive interface that is very simple.
  • The mobile application is quite laggy sometimes.
  • I feel that it is very expensive for small businesses. A lower price would be immensely beneficial for small businesses.
  • Using GoTo Connect (formerly Jive), I can smoothly connect with my clients.
  • I was definitely satisfied with GoTo Connect (formerly Jive)'s customer support. It has a very responsive and awesome customer reach.
The remarkable feature of GoTo Connect (formerly Jive) is its superb phone call feature that enables a swift connection with my colleagues and clients. Moreover, GoTo Connect (formerly Jive) has [great] customer support that is very rapid.
The call quality is outstanding. I can easily make calls to my clients and colleagues.

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

GoTo Connect (formerly Jive) is a very simple software to set up. The best feature is its impeccable phone call feature that is very essential for daily work. However, I find lagging issues with its mobile application. I feel that its mobile application needs enhancement.

GoTo Connect Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Not Rated
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Not Rated
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated

Using GoTo Connect

I [am] definitely comfortable using GoToConnect (formerly Jive) as its interface is very straightforward. In terms of overall performance, this software works excellently.

Upgrading GoTo Connect