A retail store has great experience with GoToMyPC
December 01, 2020

A retail store has great experience with GoToMyPC

Betty Ann Sharp | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoToMyPC

We use GoToMyPC in two ways. First, when we are out of the store and an employee has a question, we are quickly able to go login to help with any issue. Second, because we are not open every day because of COVID, we are able to access our databases remotely and answer customer questions as quickly as if we were open.
  • Security
  • Easy to access
  • Rarely unavailable
  • The GoToMyPC printer— it does not seem to work smoothly.
  • Being able to help employees in real-time is probably the best feature. Really, this is something you should be proud of.
Except for a few hours of down-time, this works really well.
I've never needed customer support.

Do you think GoToMyPC delivers good value for the price?

Yes

Are you happy with GoToMyPC's feature set?

Yes

Did GoToMyPC live up to sales and marketing promises?

Yes

Did implementation of GoToMyPC go as expected?

Yes

Would you buy GoToMyPC again?

Yes

Having this as a tool has helped my business. Perhaps you can offer a tiered billing for small businesses who are struggling in this economy?

GoToMyPC Feature Ratings

Screen sharing
10
File transfer
9
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
Not Rated
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated