1. Home
  2. Remote Desktop Software
  3. GoToMyPC Reviews
  4. User Review of GoToMyPC
GoToMyPC - worth the price
Updated January 22, 2022

GoToMyPC - worth the price

Mark Olberding | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoToMyPC

I use GoToMyPC to connect to my office from home or on the road. Yes, there are other programs that allow you to connect remotely, but none are as full-featured GoToMyPC. I particularly appreciate the custom scaling you can make to screen size and the ability to remotely print to an actual printer. The program is robust and I have never had a problem with it, although it took them forever to remove the popup for Bitdefender antivirus. I could not make it go away no matter what I did. But on a functionality scale, it is nearly perfect.
  • remote printing
  • completely scalable screen size
  • smooth dual screen usage.
  • Popups for additional services or products that are hard to get rid of
  • inability to scroll to the bottom of a screen when not using [the] actual size and the target monitor is a vertical display
  • Could not live without it, I guess that gives it a good ROI
GoToMyPC has more features. I was not able to print to a printer using Splashtop not could I completely customize the size of the screen - could only use preset zoom features.

Do you think GoToMyPC delivers good value for the price?

Yes

Are you happy with GoToMyPC's feature set?

Yes

Did GoToMyPC live up to sales and marketing promises?

Yes

Did implementation of GoToMyPC go as expected?

Yes

Would you buy GoToMyPC again?

Yes

Well suited to remote access anywhere. I tried to use it from my cell phone and it works but the screen is so small it is unusable. Computer to computer is unmatched.

GoToMyPC Feature Ratings

Remote Administration
7.4
Screen sharing
Not Rated
File transfer
8
Access to sleeping/powered-off computers
8
Over-the-Internet remote session
10
Initiate remote control from mobile
2
Remote management of servers & workstations
9
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated

Using GoToMyPC

1 - Owner, attorney, chief bottle washer
  • working from home
  • working while traveling
  • N/A
  • unknown
I have tried various remote access products from free to "how much did you say again?" Most of the other remote access products do not have the customization or flexibility. Those that do cost much more. Value for price is top of the class. There are less expensive/free products out there but this is a time where you really do get what you pay for.

Evaluating GoToMyPC and Competitors

Yes - TeamViewer. comparing cost and functionality, GoToMyPC . It has been long enough now since we changed that I do not remember exactly but there was something about TeamViewer that made it difficult to use, was really annoying and I could not get good support that and caused me to go looking for a replacement.
  • Price
  • Product Features
  • Product Usability
I could set it up and use it without extensive tutorials or having to search the web to figure out what to do. It was intuitive. It is just me and a secretary, I do not have an IT department nor lots of time to go searching for answers, so if I cannot get a program going quickly and fairly easy, I do not want it.
I would swear less.

GoToMyPC Implementation

Same as for every thing else computer related, read the instructions, take your time and do not rush it.
  • Implemented in-house
Change management was minimal - I suppose since I had to look up the definition of "change management"; that answers that question.
  • Do not recall any.

GoToMyPC Support

I do not recall ever having to contact support for help which makes support wonderful. I was able to review the FAQs and community and get the answer I needed quickly. Once when I had a question about billing and costs; the person I spoke to was able to explain what the options were and got me a refund when we discovered I was paying for more services than I needed.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Quick Initial Response
None
No. Most premium support goes unused so why pay for it? I never have had a problem where premium support would have made a difference. I frankly do not even know if there is premium support offered.
When it came time to renew and looking at the options made me question did I needed as much as I was paying for. The support person led me through a review process, determined a less expensive option would suit my needs better, got me switched to it and got me a refund. A support tech who is more concerned about making sure you have the right product and not maximizing GoToMyPC's bottom line is a pearl beyond price.

Using GoToMyPC

It does what I want it to do. The instructions for setup and use are generally readily understandable by a basically non tech person. I have never had an occasion using GoToMyPC where I said "I wish this program could do "X" or "why did they make this so freaking difficult?".
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • printing
  • transferring files between computers
  • access to the other computer, fast and secure.
  • I have not found any yet.
Yes, but I don't use it