Groove has Been a Great Decision for My Teams
December 18, 2022

Groove has Been a Great Decision for My Teams

Nic Hughart | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

My Sales team, AM team and CS team all use Groove to send/receive emails, make calls, book meetings, update Salesforce to have the highest level of accuracy for the communication with our prospects and customers. Having our CRM (Salesforce) as accurate as possible is my biggest concern and removing the admin time for the reps to make sure this is accurate is very valuable. I want the reps doing their jobs and doing as little admin as possible but also assuring we have everything documented and recorded in the CRM.

Pros

  • Segmented sales outreach - Flows
  • Logging all interactions with a prospect or customer directly in the CRM realtime
  • Giving the prospect, customer and rep an easy solution to book meetings

Cons

  • Voicemail
  • SMS automation
  • Logging of activities in Salesforce - calls, emails, sms, meetings, etc.
  • Omnibar - allows my team to work where they prefer: email inbox, Salesforce, Groove site, etc.
  • Calendar booking - full calendar view or specific times the rep chooses
  • We have been able to reduce headcount on the front end of our team as a result of Groove automating much of the top of funnel outreach. Freeing up the Sales reps to sell more efficiently and needing less layers.
  • Reduction of wasted admin time cannot be truly proven by data but the time my reps save not adding everything to Salesforce has been amazing for productivity and accuracy.
Easiest product to use in their space
I prefer Groove over Salesloft, Outreach.io, Close.io, etc because it designed for the rep not the manager or the administrator. Makes the rep life easier which increased productivity and provides accuracy in the CRM. My reps have adopted Groove so much faster than any alternative.

Do you think Groove, a Clari company delivers good value for the price?

Yes

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

Yes

Did implementation of Groove, a Clari company go as expected?

Yes

Would you buy Groove, a Clari company again?

Yes

I have used other tools (Outreach, Close.io, Salesloft, ect) and they all have similar features or functionality, the thing that stands out to me about Groove is the ease of use for the rep. It does not matter how many bells and whistles a product offers if they are difficult to use. I need the reps to implement the tool and use it as part of their day to day to make their lives easier and more efficient, Groove does that better than others. They also make it very easy for me to set up or change on my own without needing to be an engineer. Finally, the Customer Service is leaps and bounds better than most competitive alternatives. I have been very impressed with the willingness to help us if there is ever a need and I have never felt like a "small" customer to them event though our team is not very large.

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