1. Home
  2. Sales Engagement Platforms (SEPs)
  3. Groove, a Clari company Reviews
  4. User Review of Groove, a Clari company
Grooving with Groove
June 21, 2023

Grooving with Groove

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

I use Groove to assist with creating and sending communication to my customers. Groove supports streamlining the communication process in an efficient and easy to use way. Groove allows me to easily check if my communication was received, read, replied, etc. Groove's platform is organized and easy to use. It saves me valuable time and assists with me adding value to my customers!
  • Setting up flows are easy to do
  • Checking in on flows that have been sent is easy to use
  • Groove is user friendly
  • I wish that it was easier to group certain client emails without the cumbersome process of the CSV file in Salesforce
  • Ease of use
  • Efficient
  • Saves to,e
  • Increased productivity
  • Efficiency
  • Less room to make errors when sending emails one by one
I rated Groove a 10 for Groove's overall usability because it is user friendly. Groove's easy to use interface is organized in a user friendly manner that makes it easy to streamline communication to my customers. Groove's chat feature enhances its usability too. The self help articles that have videos and the customer services is outstanding.
Groove is definitely more user friendly than Salesloft

Do you think Groove, a Clari company delivers good value for the price?

Yes

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Groove, a Clari company go as expected?

I wasn't involved with the implementation phase

Would you buy Groove, a Clari company again?

Yes

I have to say my customer support experience has made me enjoy Groove even more. The self help articles that have videos and less words are super helpful and every support person I've interacted with has gone way over what I expected. I did stumble upon an a problem where I didn't realize follow up flows for a problem were sent out to customers. I'm sure this was an error on my part and I will need to look into it.