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CX loves Guru.
September 25, 2023

CX loves Guru.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

In our organization, we utilize Guru as a comprehensive knowledge management and sharing platform to streamline our internal processes and address several critical business problems. The primary purpose of Guru within our company is to enhance knowledge accessibility, collaboration, and consistency among our teams. Overall, Guru has become an indispensable tool in our organization, helping us tackle various business challenges related to knowledge management, onboarding, customer support, and compliance. Its flexibility and ease of use have made it a valuable asset in enhancing our operational efficiency and ensuring that our teams have access to the information they need when they need it.
  • Real-time Knowledge Updates.
  • Intelligent Search and Discovery.
  • Integration Capabilities.
  • Advanced Content Formatting.
  • Enhanced Mobile Experience.
  • Advanced Analytics and Reporting.
  • Real-Time Updates.
  • Intelligent Search.
  • Integration Capabilities.
  • Improved Productivity.
  • Reduced Onboarding Time.
  • Reduced Errors and Revisions.
  • In summary, Guru's impact on our business is substantial and measurable. It has led to increased productivity, reduced onboarding time, improved customer satisfaction, decreased errors and revisions, and streamlined sales processes. These positive outcomes have translated into a significant return on investment, making Guru an essential tool in achieving our business objectives.

Do you think Guru delivers good value for the price?

Not sure

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Guru go as expected?

Yes

Would you buy Guru again?

Yes

Knowledge Sharing and Onboarding: Guru is well-suited for organizations that need to streamline knowledge-sharing and onboarding processes. It excels in creating a centralized repository of information, making it easy for new employees to access essential resources and for existing team members to update and share knowledge. Less Appropriate, Highly Regulated Industries: In heavily regulated industries where compliance and documentation requirements are extensive, Guru may not provide the level of control and security required. Organizations may prefer specialized compliance-focused software.