HCSS -- A great business partner!
November 06, 2017
HCSS -- A great business partner!
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- HeavyBid
- HeavyJob
- HCSS Dispatcher
- Equipment360
- HCSS Telematics
- HCSS Safety
- HCSS Fleet Management
Overall Satisfaction with HCSS
HCSS is used across our organization as a tool to efficiently share information, improve efficiency and manage our operational businesses through an integrated suite of products.
- HCSS is particularly good at listening to current business processes and translating them to an implementation plan using HCSS software that improves the business process with an attainable staged approach.
- HCSS is a long term partner that grows with your over time, patient to wait for your growth and eager to have it customers give them feedback to facilitate HCSS growth and improvement.
- HCSS listens to it's customers and continually finds new avenues to improve it's products.
- HCSS grows and improves its individual products well, but the pace or improvement in integrating it's products with one another languishes in improvement.
- Support for standardized questions is done well, but this support would be greatly improved if there was better escalation and integration of support with the client. For example, when the support call could be facilitated by better knowledge of the customers particular install, could support reach out to the client and then back out to the user? Or keep a better knowledge base internally for the clients use?
We were able to retire our in-house bidding software.