Overall Satisfaction with HotSchedules
Amazing product, easy to use for the restaurant industry when the majority of your employees are part time. Part-timers always have days off and other jobs to worry about. This makes it easy to load their availability and to request days off. As an owner, I always know who is working for anywhere in the world.
- Scheduling employees
- Employee availability
- Mobile app for everyone to use
- Customer service is great
- The tablet app needs some work.
- Every once in a while updating schedules gets lost. This only happens while you a working on it.
- Messaging - I wish they would do group direct text messages.
Pros | Cons |
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Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |