Item: HubSpot CRM
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

HubSpot CRM is used daily by all employees of the company to manage our clients. It addresses our need to access and edit our database and arrange our daily tasks.

Pros and Cons

User-friendly interface
Real-time changes
Shows duplications

Speed of access
Shouldn't allow/should flag duplication straight away
Ability to change color themes

Return on Investment

Facilitate team collaboration
Teams are able to work from anywhere in the world
Create internal commitment and build trust

Usability

HubSpot CRM is very easy to use and does not require a lot of time to learn and get used to compared to other CRM softwares I've used.

HubSpot CRM has helped us create a predictable pipeline that would help us invest in our own growth. We're able to create and optimize a process that meant no lead was left behind and our inbound leads were provided with what they needed to make the best decisions for our business.

Alternatives Considered

Salesforce Service Cloud

I found Salesforce's user interface was not as good as HubSpot CRM's. I prefer HubSpot CRM over Salesforce as Salesforce is very confusing to use and hard to navigate.

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Other Software Used

SAP Access Control, Salesforce CMS

Likelihood to Recommend

HubSpot CRM is ideal for any scaling business and any team. HubSpot CRM is great for looking up the interaction between you and a contact to that contact’s timeline.

An independent or very small business owner, with fewer than 20 employees, would generally be less appropriate for HubSpot CRM.

Easy to use HubSpot CRM!

Overall Satisfaction with HubSpot CRM