Easy to use HubSpot CRM!
Updated May 19, 2021

Easy to use HubSpot CRM!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

HubSpot CRM is used daily by all employees of the company to manage our clients. It addresses our need to access and edit our database and arrange our daily tasks.

Pros

  • User-friendly interface
  • Real-time changes
  • Shows duplications

Cons

  • Speed of access
  • Shouldn't allow/should flag duplication straight away
  • Ability to change color themes
  • Facilitate team collaboration
  • Teams are able to work from anywhere in the world
  • Create internal commitment and build trust
HubSpot CRM is very easy to use and does not require a lot of time to learn and get used to compared to other CRM softwares I've used.
HubSpot CRM has helped us create a predictable pipeline that would help us invest in our own growth. We're able to create and optimize a process that meant no lead was left behind and our inbound leads were provided with what they needed to make the best decisions for our business.
I found Salesforce's user interface was not as good as HubSpot CRM's. I prefer HubSpot CRM over Salesforce as Salesforce is very confusing to use and hard to navigate.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

HubSpot CRM is ideal for any scaling business and any team. HubSpot CRM is great for looking up the interaction between you and a contact to that contact’s timeline.

An independent or very small business owner, with fewer than 20 employees, would generally be less appropriate for HubSpot CRM.

HubSpot CRM Feature Ratings

9.1
Customer data management / contact management
10
Workflow management
9
Territory management
8
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
9
Contract management
10
Quote & order management
8
Interaction tracking
9
Channel / partner relationship management
10
9.7
Case management
10
Call center management
9
Help desk management
10
9.0
Lead management
9
Email marketing
9
8.3
Task management
9
Billing and invoicing management
8
Reporting
8
7.3
Forecasting
7
Pipeline visualization
8
Customizable reports
7
8.0
Custom fields
8
Custom objects
7
Scripting environment
8
API for custom integration
9
8.5
Role-based user permissions
8
Single sign-on capability
9
8.5
Social data
8
Social engagement
9
8.5
Marketing automation
8
Compensation management
9
9.0
Mobile access
9

Comments

More Reviews of HubSpot CRM

  1. Home
  2. Customer Relationship Management (CRM) Software
  3. HubSpot CRM Reviews
  4. User Review of HubSpot CRM