HubSpot - the Better CRM
December 03, 2021

HubSpot - the Better CRM

Dwayne Tharp | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

HubSpot is a great CRM. I use it to add leads, conduct lead email drip campaigns, and keep up with current clients and prospects. All my activities get captured and when an email goes out - I am notified when it is opened so I can immediately respond to these people in a timely manner while we are still fresh on their minds. One of the greatest CMR packages I have used in my 20+ years of sales.
  • email tracking
  • opportunity tracking
  • marketing/sales initiatives
  • make it easier for the integration with email
  • create a cleaner way to add contacts from other platforms
  • integration with other 3rd party apps to collect prospect data (seamless a-I)
  • Increased sales rep adoption
  • Shorter cycle times
  • Better client/prospect management
As with any application, there is always room for improvement and better features.
It has been a challenge because Marketing does not understand how they need to align with sales. We are working on this daily and are getting much much better.
Did not really like any of these The owners used them due to cost or lack of cost for each. They were limited and hard to maneuver through as a salesperson.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

It is well suited for any sales organization. I cannot think of anywhere that could not use HubSpot CRM

HubSpot CRM Feature Ratings

Customer data management / contact management
10
Workflow management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
6
Case management
5
Lead management
10
Email marketing
10
Forecasting
8
Pipeline visualization
10
Customizable reports
6
Custom fields
5
API for custom integration
6
Role-based user permissions
6
Single sign-on capability
10
Social data
6
Social engagement
8
Marketing automation
3
Mobile access
10