Overall Satisfaction with HubSpot CRM
Three teams within our organization use the HubSpot CRM: Sales, Marketing, and Customer Support. We transitioned from Pipedrive (competitor) to HubSpot for advantages in lead nurturing, which have been fruitful. HS has helped us develop more targeted campaigns and nurturing workflows, providing our sales team with better-developed leads. Day-to-day work for account executives is also managed through HS, and we've found the platform to be helpful in terms of daily tasks and deal stage management.
- Easy analytics and reporting.
- Good user interface for pipeline management.
- The search bar function is lacking, and always pulls up obscure results rather than the obvious term we're looking for.
- It seems like the platform experiences niche outages every other week. Nothing detrimental, just annoying.
- Increased transparency between marketing, sales and customer success.
- Revenue growth.
- Helping onboard new team members more quickly.
It's got a better UX and the team prefers it for managing their day-to-day, though it tends to do more of the heavy lifting for marketing compared to Salesforce, which is more sales-focused.
Do you think HubSpot CRM delivers good value for the price?
Yes
Are you happy with HubSpot CRM's feature set?
Yes
Did HubSpot CRM live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of HubSpot CRM go as expected?
I wasn't involved with the implementation phase
Would you buy HubSpot CRM again?
Yes