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Great All-In-One Solution for Customer Management, Sales and Marketing
December 15, 2021

Great All-In-One Solution for Customer Management, Sales and Marketing

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use HubSpot for customer management and digitial marketing and sales data.
  • Easy to use interface.
  • Great knowledge base.
  • Excellent support.
  • No ability to add TAGS, relies too much on properties.
  • Need more control of workflows.
  • Adds too many random people to database.
  • Very hard to track with HubSpot, we can't tell where leads are really coming from.
Far superior than other software we've used. Much more capable and easier interface.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

It's a great one-stop program where you can see everything going on with your customers in one place. Replaces a lot of other software.

HubSpot CRM Feature Ratings

8.0
Customer data management / contact management
7
Workflow management
7
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
7
Quote & order management
9
Interaction tracking
9
10.0
Case management
10
Call center management
10
Help desk management
10
8.0
Lead management
7
Email marketing
9
8.7
Task management
10
Billing and invoicing management
8
Reporting
8
7.7
Forecasting
6
Pipeline visualization
9
Customizable reports
8
8.0
Custom fields
8
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated