HubSpot is an amazing CRM system to use for your business
December 15, 2021
HubSpot is an amazing CRM system to use for your business
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with HubSpot CRM
I've used several CRM systems over the past 20 years of my sales career. By far, HubSpot is the best CRM software system that I used. In the past, I predominately used Salesforce but unlike Salesforce, HubSpot is very user-friendly and it has awesome tools that sales representatives or account managers can use. The email features with the ability to create email sequences have made my production increase. The ability to see your co-worker's templates so that you are not constantly re-creating the wheel has been an extreme asset. The time that it took for me to have a call/email campaign on other CRM's was very limited due to the many of the restrictions placed by the administrator or the system in general. Whereas with HubSpot, I am able to double my production of call/email campaigns because the system is so much easier to operate and program automated emails instead of doing everything manually. Lastly, the customer service and chat services provide much better help than previous CRM systems that I've engaged within the past. I would absolutely recommend HubSpot to anyone looking to change their existing CRM system to something that will benefit their employees.
- Sequences- setting up email/call campaign sequences for automated emails.
- Automated emails shut off once the customer has responded so you can make a manual reply.
- Very user friendly for your sales or account manager staff.
- The ability to make templates for email and email tracking allows you to see how many times you have touched the client.
- Setting up meetings and including a Zoom link is very simple and it tracks it in the activity thread.
- Setting up tasks for daily operations allows you to never miss contacting or reengaging with a customer.
- The ability to create new companies and HubSpot pulls in their financial information.
- The analytics section allows you to be able to see your daily progress.
- The dashboard helps you manage your pipeline for sales and productivity.
- The ability to see email templates made across your department is very helpful.
- User friendly!!!
- The customer service needs to give access to the user, not just administrators.
- The ability to update emails in a sequence without having to redo the sequence.
- The ability to recognize duplicate names/emails/contacts so that they are not in the system more than once.
- Revenue growth.
- Cost savings.
- Increased production.
- Shorter deal cycles.
- Ability to track progress and pipeline.
HubSpot is much more user-friendly than the 3 Salesforce systems that I have used over the past 20 years. Salesforce's analytics and dashboards are not always easy to use or accurate. Whereas HubSpot's analytics and dashboards are much easier to follow and update. Secondly, you can see your entire team's pipelines and analytics to help you compete each month and show your daily activities and progress. Whereas with Salesforce, daily tasks do not show up for the users to see and have to be created manually.
Do you think HubSpot CRM delivers good value for the price?
Yes
Are you happy with HubSpot CRM's feature set?
Yes
Did HubSpot CRM live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of HubSpot CRM go as expected?
I wasn't involved with the implementation phase
Would you buy HubSpot CRM again?
Yes