HubSpot is Awesome.
March 20, 2023

HubSpot is Awesome.

Joe Lipovich Jr. | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

I use HubSpot for literally everything. It helps me manage my pipeline super easily, run email sequences and track my deals to close. All of the integrations we have with email and phone make recording my activity super easy.
  • Ease of use: I've used some TERRIBLE CRMs, and HubSpot is probably the easiest to use.
  • Sequences: This helps me keep my outreach all in one system.
  • Forecasting: The forecast tool is super easy to use and isn't rocket science to put together.
  • Sequences: I want to be able to move people from one sequence based on the results of the sequence to another.
  • Contest tracking.
  • Increased rep adoption.
It's the easiest to use that I've ever used. I've used some real cars with boxed wheels, and I'm so much more efficient with HubSpot.
(NOT SURE IF I TAGGED THE RIGHT VERSION OF Salesforce) My previous organization built so many customizations in Salesforce that it made it nearly impossible to use them efficiently, and it wasn't very good. Finance ran the show on the CRM adoption and didn't consult sales whatsoever, so it made it nearly impossible to hit normal activity metrics. I would be open to giving Salesforce another shot with an org that didn't completely ruin it. I also used Pipedrive, which was pretty simple but wasn't quite as robust as Hubspot. Their integrations with google also weren't as smooth.

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

I can imagine it might get difficult for enterprises if they make you fill out a bunch of fields. I guess it depends on the product, and since we don't book orders in HubSpot, that could throw a wrench into things.

HubSpot CRM Feature Ratings

Customer data management / contact management
10
Workflow management
5
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
5
Interaction tracking
10
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
Task management
Not Rated
Billing and invoicing management
Not Rated
Reporting
Not Rated
Forecasting
10
Pipeline visualization
10
Customizable reports
10
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated