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Great product and easy to learn and use!
July 27, 2023

Great product and easy to learn and use!

Amanda Harvey | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

I use HubSpot to manage all of our leads and use it for detailed reporting. This helps me stay organized and follow up on a consistent basis with potential new customers.
  • Calendar Linking
  • Tracking of Leads
  • Reporting
  • Learning guides available to learn how to use HubSpot
  • Support has been a challenge and takes a long time at points for resolution.
  • Using sequences has made a huge difference in being able to track follow up easily.
This is very user friendly and above what I have used in the past.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

It is very user friendly and easy to learn and use overall. Some of the more detailed features can be tricky, however, their knowledge base to learn is extensive.

HubSpot CRM Feature Ratings

10.0
Customer data management / contact management
10
Workflow management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
10
Interaction tracking
10
5.0
Case management
5
Call center management
5
Help desk management
5
10.0
Lead management
10
Email marketing
10
10.0
Task management
10
Billing and invoicing management
Not Rated
Reporting
10
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
10.0
Custom fields
10
Custom objects
10
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
10.0
Mobile access
10

Using HubSpot CRM

10 - Sales
Support
Training
Executive Management