Item: HubSpot CRM
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

I use HubSpot to call the existing clients and contact them to welcome them onboard and see if they have any questions. I also use HubSpot to send out emails efficiently.

The only problem I have experienced is when sending an email directly from HubSpot, I found that copy&pasting different texts from docs or notes changes the font size and style.

Pros and Cons

Organization. Great way to add notes.
The ability to record calls, for professionalism
How I can save email drafts for quick use

Keeping the font the same when using copy and paste for emails
A way to manage incoming calls better. If I’m already in a call and receive an incoming call, it cancels it and do not have the option to hold the current call.
Dark mode interface would be nice.

Return on Investment

Positive, when I first joined my work employment, the employee situation me with HubSpot. Very fast learning experience
The team uses HubSpot, great way for the team to use collectively
Since the team uses it collectively the subscription is well valued.

My only experience is with HubSpot CRM. However, if given the option to use other CRM, I would not switch. HubSpot is effortless and easy, so there is no reason to switch. HubSpot is simple, fast, and efficient. Time saving especially. It is on the same level of efficiency as apps like Discord, notion, and slack all of which are great too.

Alternatives Considered

I have not used any other CRM software, when I joined the company the introduced me to my first ever CRM experience. For this reason, I found CRM to be a great experience. I consider myself loyal to HubSpot CRM and would use it in the future again. No complaints.

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Other Software Used

Discord, Notion, Shopify

Likelihood to Recommend

HubSpot CRM is great for sales people to contact customers, and to see who purchases a member for instance. However, it is not ideal for analytics from my experience like seeing where most of the demographic comes from in users. While I would recommend HubSpot CRM to colleagues, I do not find myself in that situation often.

10/10 would recommend!

Overall Satisfaction with HubSpot CRM