Item: HubSpot CRM
Rating: 7
Author: Meike Glaser

Use Cases and Deployment Scope

Sales pipeline
Prospects and clients database

Pros and Cons

Tasks
Email tracking
Logging notes, calls, etc

Street address needs to be visible in the main company panel
Map would be even better
"Companies" should have its own button next to"Contacts" up in the to bar to avoid unnecessary clicks
To change and save a phone number or email address should have less clicks (currently it opens a little separate window -why?
Deals overview should be customizable so that one can choose only to see the deal name but not the amount. That way you could see more deals at once

Return on Investment

I've only been using it for 6 weeks, can't tell yet

Usability

I found Salesforce more user friendly

Alternatives Considered

Salesforce Desk

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Other Software Used

Google Sheets

Likelihood to Recommend

Tasks works well. Reminders and repeated tasks.
Connecting companies and contacts works well but could be made a little smoother with less steps to click through.

HubSpot

Overall Satisfaction with HubSpot CRM