Item: HubSpot CRM
Rating: 8
Author: Ronnel Pagayunan

Use Cases and Deployment Scope

Creating workflows, CRM, chatflows, deals, qoutes and email marketing. HubSpot is our main tool for customer relationship management, automation and creating qoutes. This tool helps us making our processes easier and seamless transaction.

Pros and Cons

Workflow
Chatflow
Deals
Qoutes
Integration

Customer Support
Knowledge Base
Conversation
Reporting

Return on Investment

There are features that are sold separately
Sometimes, HubSpot maintenance is taking longer than usual
Mobile app is not as helpful as we expected

Usability

HubSpot is an easy access tool where it is easy to understand and work in our advantage, workflow is easy to understand, deals is easy to deal with and creating quote is very useful as we issues invoice to our clients.

Alternatives Considered

Intercom, Bigin by Zoho CRM and CRM and Deals for Zendesk

HubSpot is much powerful tool than those tools I mentioned, because of the good review, good customer service which sometimes it takes time to get in contact with us. A lot of videos about the features of HubSpot and their community. Plus they offer an academy where you will get a certification and can be added to your CV.

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Other Software Used

monday.com, Slack

Likelihood to Recommend

Uploading and extracting data from and to HubSpot are very easy but sometimes we encounter some issues where in the date is not as what we expected, we need to create to formula just to get the date format we want.

HubSpot is the Best CRM so far!

Overall Satisfaction with HubSpot CRM