HubSpot for the win!
Updated February 20, 2025

HubSpot for the win!

Addison Harrison | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

It organizes all of our leads versus prospects versus applicants and students, while ensuring that no one gets missed. It also helps communicate amongst everyone in the department on who has been contacted and who has not been by logging all activity. This way everyone is on the same page. It helps for a much easier and smoother system!

Pros

  • Logging calls and emails with accurate time stamps
  • Connecting the text messaging function
  • Organizing and keeping track of where everyone is in, in their sequence

Cons

  • I wish for the calling aspect, we could add the outcome of the call if we connected with them. We can select connected, busy, no answer, etc. but if they answer, were they interested in the product, did they book a tour, are they no longer interested, etc. We typically put these in the notes, but our department loves to track calls, so for now we have to use a separate service
  • Now that the texts are automatically logged, that has been so wonderful! It'd be nice if on the activity log I can filter to just show texts, like I could for emails and calls.
  • Shorter Deal Cycles
  • Faster Conversions
  • Lost Communication for before full HubSpot switch
I have only ever used one other CRM, which was RentCafe mixed with Yardi, for a leasing office. It was not super functional. This has many more options to make notes, log calls and emails, etc. There was a lot of jumping back and forth between the two systems and wasn't super helpful. I love that HubSpot is dedicated on one site.
There is so much more communication between the two. Since you can see who has been contacted via either the sales or marketing teams, you can change your tasks based of that. This way we're not overwhelming the prospecting with tons of emails and texts for that day.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

I don't have a specific scenario. I typically always recommend it, I think it's a extremely useful computer system. I used to work at a leasing office and that would have been so simple to use it this way. While, someone who does not have to make marketing emails or more, it may not be as useful. My father runs a golf course pro shop and we have talked about the function of Hubspot, but they don't send a ton of emails/need everyone in their system besides those who have played and those who are members. They more or so need it as a function to scan their items for purchasing and know how to charge them. Maybe if HubSpot had their own billing system/invoice creator like QuickBooks?

HubSpot CRM Feature Ratings

8.8
Customer data management / contact management
10
Workflow management
10
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
5
Interaction tracking
9
9.0
Case management
9
10.0
Lead management
10
Email marketing
10
10.0
Task management
10
4.0
Forecasting
1
Pipeline visualization
7
9.7
Custom fields
10
Custom objects
10
API for custom integration
9
6.5
Role-based user permissions
7
Single sign-on capability
6
8.5
Social data
9
Social engagement
8
Integrations with 3rd-party Software ()
Not Rated
8.0
Mobile access
8

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