June 07, 2019
Score 8 out of 10
Overall Satisfaction with InEight
It is being used across the whole organisation. It addresses the information exchange between my organisation and contractors and support organisations. It is a rich source of information used to measure performance of contractors etc.
- Responsive to client requests
- Has a local office
- Flexible to work with
- No consistent process to create an instance, each time an instance is created some functionality is missing. We have discussed this with InEight and they are working with us to improve the process.
- Lack of knowledge in the large infrastructure project space.
The original business outcomes are being met. As we have expanded we have significantly increased the business outcomes and we are working in partnership with InEight to meet this step change.
InEight have the ServiceNow ticketing system, which should improve the transparency of outstanding issues. However there is an inconsistency in advice within the help desk support staff (Kevin is excellent) and depending on who is handling the issue often our staff need to follow up with the help desk.
Currently we are not using the integration tools. We are using the reporting API which works very well.
I have used Aconnex and have found InEight to be more flexible and works in partnership with us to provide the best solution.