Insightly, for those who wants more
June 15, 2018

Insightly, for those who wants more

Leonardo Hernandez | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Professional

Modules Used

  • Insightly iOS / Android Mobile App

Overall Satisfaction with Insightly

Insightly is used as the CRM solution for some small business that needs to track their sales opportunities integrated with SAP Business One as backend ERP solution. I recommend Insightly because it is easy to integrate, and very useful for those kind of companies. Additionally, it is cheaper than other similar solutions
  • Email tracking
  • Granular sharing settings
  • Power BI integration
  • SAP Business One integration
  • Creates web forms
  • Lead assignment rules only available to Professional and Enterprise plans
  • No automatic email forwarding
  • Increased Sales
  • Centralized contact management
With a company that handles around 100 leads by month, we achieved that goal.
Insightly CRM could stand to offer more functionality for larger organizations. But what Insightly CRM does, it does very well, with a few minor caveats. The user interface (UI) is easy to follow, and there are plenty of customizations and integrations. However, it cannot natively handle all aspects of your business like Apptivo CRM can, nor does it offer custom reports and dashboards like Salesforce Sales Cloud Professional and Zoho CRM do.
Is very useful for small companies with a soft flow of leads, and less appropriate for very intensive scenarios.

Insightly Feature Ratings

Customer data management / contact management
8
Workflow management
7
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
8
Interaction tracking
7
Lead management
7
Email marketing
8
Task management
7
Reporting
8
Pipeline visualization
5
Customizable reports
8
Custom fields
6
API for custom integration
8
Role-based user permissions
7
Single sign-on capability
7
Marketing automation
7
Mobile access
9