Insightly packs a punch with budget in mind
March 13, 2023

Insightly packs a punch with budget in mind

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • Insightly iOS / Android Mobile App

Overall Satisfaction with Insightly

We use this to manage every stage of the solar installation process, from sales, to design, to permitting, to installation, and finally activation. It allows us to have object oriented records for each project stage, all liked back to the original customer record. It is effective and I actually prefer this over sales force classic.
  • Ticketing
  • Record keeping
  • Value change tracking
  • Artificial intelligence
  • Calling integrations
  • Webchat integrations
  • Has scaled well with the company growth
  • Custom text automations have been huge
  • Tracking field changes drives accountability
Insightly is a robust CRM that has a great ease for customisation. It has handled all of the industry specific modifications that we have needed to add thus far, and doubles as a ERM as well as the CRM for our company. It is a strong CRM platform and integrates well with our suite of modern tech stack. I do recommend it and enjoy using it day to day.
The workflow automations are excellent here, this integrates well with design and communications tools that our vital in our business. There has been very limited downtime over the course of the year using this software, and we have automated all of our customer communications for 1000s of monthly customers. It is a powerful tool that comes highly recommended.
Insightly can stand on the same line with these other powerful crms. I selected insightly because they are a great value CRM with all the features from the big competition in terms of customisation. They are a powerful software that keeps up with the Joneses but does it at a lower price point.

Do you think Insightly delivers good value for the price?

Yes

Are you happy with Insightly's feature set?

Yes

Did Insightly live up to sales and marketing promises?

Yes

Did implementation of Insightly go as expected?

Yes

Would you buy Insightly again?

Yes

It is great for classic CRM and service ticketing. It does not seem to include AI driven pipeline management. The graphic user interface does appear quite basic, but I don’t mind that so much. I do think the code and potential for what can be built in insightly is very high, and overall I rate it as a robust CRM that is comparable to other top softwares of this type.

Insightly Feature Ratings

Customer data management / contact management
Not Rated
Workflow management
8
Territory management
2
Opportunity management
6
Integration with email client (e.g., Outlook or Gmail)
5
Quote & order management
3
Interaction tracking
9
Lead management
5
Email marketing
5
Task management
9
Reporting
7
Pipeline visualization
6
Customizable reports
6
Custom fields
10
Custom objects
9
API for custom integration
7
Role-based user permissions
8
Single sign-on capability
6
Marketing automation
5
Mobile access
6