Highly Recommend!
March 27, 2023
Highly Recommend!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
We have integrated Intercom into our SaaS solutions so users can reach support and find questions to FAQs faster. Aside from supporting our users live via the messenger capability, we use Intercom for setting up email series, news updates, onboarding new users, feature adoption, engagement of users, and so on.
Pros
- Extensive library of resources about their features and how I can use them for our user base
- Easy to use and clean organization of features
- Incorporating AI into various features like in the Inbox
Cons
- The Macros feature for Inbox is kinda hidden. You have to go to Settings and then your organization's data. I think it should be under Inbox and somewhere in the actual Inbox window
- Greater customer satisfaction as it makes it easy for our users to get in touch with someone from our team quickly when reporting a bug, request a feature, ask a questions, etc.
- Faster and easier customer onboarding as we have set up support bots in the beginning of the user journey.
We have not integrated with other tools like CRM, Slack, but we are aware of the potential.
Do you think Intercom delivers good value for the price?
Yes
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
Yes
Did implementation of Intercom go as expected?
Yes
Would you buy Intercom again?
Yes
Comments
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