Item: Intercom
Rating: 6
Author: Justin Wright

Use Cases and Deployment Scope

Our website prompts visitors to connect if they have any questions or concerns. I work with Technical Support but often end up forwarding things onto accounting as well.

Pros and Cons

Communicates first contact
Opens up a line of communication
Notifies us through the website and through email

I think the interface could be a little more aesthetically pleasing.

Return on Investment

It helps give our customers another avenue to connect with us.

Key Insights

Do you think Intercom delivers good value for the price?

Not sure

Are you happy with Intercom's feature set?

Yes

Did Intercom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Intercom go as expected?

I wasn't involved with the implementation phase

Would you buy Intercom again?

Yes

It comes in handy when someone has a quick question or needs to make a quick connection with one of our teams. It also comes in very handy by providing a different avenue to connect with us opposed to waiting hold for an extended amount of time. This is super helpful when we're busy/short handed.

Intercom has been great!

Overall Satisfaction with Intercom

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Usability

Key Insights

Do you think Intercom delivers good value for the price?

Are you happy with Intercom's feature set?

Did Intercom live up to sales and marketing promises?

Did implementation of Intercom go as expected?

Would you buy Intercom again?

Likelihood to Recommend

Intercom Feature Ratings