Intercom has been great!
Updated September 29, 2023

Intercom has been great!

Justin Wright | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

Our website prompts visitors to connect if they have any questions or concerns. I work with Technical Support but often end up forwarding things onto accounting as well.

Pros

  • Communicates first contact
  • Opens up a line of communication
  • Notifies us through the website and through email

Cons

  • I think the interface could be a little more aesthetically pleasing.
  • It helps give our customers another avenue to connect with us.
It seems to be pretty intuitive to me.

Do you think Fin by Intercom delivers good value for the price?

Not sure

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fin by Intercom go as expected?

I wasn't involved with the implementation phase

Would you buy Fin by Intercom again?

Yes

It comes in handy when someone has a quick question or needs to make a quick connection with one of our teams. It also comes in very handy by providing a different avenue to connect with us opposed to waiting hold for an extended amount of time. This is super helpful when we're busy/short handed.

Fin by Intercom Feature Ratings

Comments

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