What could happen if every company can offer support like this?
June 18, 2023

What could happen if every company can offer support like this?

Niels Dewulf 📦 | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

Offer support to B2B clients.

Pros

  • They know what people in need of support care about most.
  • We gave feedback, and after a week, they implemented the improvement.
  • For a support company, they do support surprisingly well.

Cons

  • Pricing is steep.
  • Greater customer satisfaction.
  • Resolution times.
They know exactly what support teams and users in need want from a support tool.
We use it as a standalone tool currently.
Zendesk is cheaper but offers a less usable UI and is mostly for email support.

Do you think Fin by Intercom delivers good value for the price?

Not sure

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

Yes

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

SaaS and PaaS companies mostly. We only use it for support, but this could also be used during sales cycles and marketing.

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