Intercom: A User-Friendly Marvel for Customer Engagement and Support!
July 31, 2023

Intercom: A User-Friendly Marvel for Customer Engagement and Support!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

We use it to manage support requests from our customers and I particularly also use it for surveys with users of our service. Through the reports, I monitor the metrics of our attendants and through the Surveys product, I conduct surveys to assess the satisfaction of our users. In addition, we also use the Contacts section to export customer data.

Pros

  • Organization of service queues
  • Outbound marketing tools
  • Automation of service tasks

Cons

  • Could provide a timeline of user account modifications directly in the conversation (side menu)
  • Improve the Surveys product, allowing automations, such as exporting data to a spreadsheet in real time.
  • Allow control of how many times the user can answer the same survey
  • Cost reduction with service team
  • Increased customer engagement
  • Faster resolution of help requests
The reason for giving this rating is that Intercom provides a highly intuitive user interface that makes it easy for support, sales, and marketing teams to navigate and use efficiently. Its features, such as click, tap, or drag interactions, contribute to a smooth and seamless user experience. The platform's design and layout are user-friendly, allowing teams to manage their communications and customer interactions effectively. The availability of various communication channels and tools within the platform makes it a powerful and versatile solution for engaging with customers. While there might be some minor areas for improvement, overall, Intercom stands out as a top-notch platform for team collaboration and customer engagement.
In my department we do not use any integration with Intercom

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fin by Intercom go as expected?

I wasn't involved with the implementation phase

Would you buy Fin by Intercom again?

Yes

Intercom delivers great tools for its price. The engagement tools are excellent, as is the Messenger service.The Surveys tool can be integrated into web and mobile applications, which is great. Our automations done directly in Intercom also contribute strongly to the immediate resolution of requests in support, we are excited with the arrival of Fin to Intercom.

Fin by Intercom Feature Ratings

Comments

More Reviews of Fin by Intercom

  1. Home
  2. AI Chatbot Software
  3. Fin by Intercom Reviews
  4. User Review of Fin by Intercom