Great payroll, leave tracking, and customer service
March 09, 2023
Great payroll, leave tracking, and customer service
Score 9 out of 10
Vetted Review
Verified User
Software Version
iSolved (modern)
Modules Used
- Payroll
- Human Resources
- Benefits Enrollment
- Hire
Overall Satisfaction with isolved
We use isolved for time off tracking and requests, payroll, onboarding and HR records. We also use it for Share and perform and would like to get to the point of using it for employee interaction and rewards.
- Payroll-I am confident that payroll is efficient and accurate. Employee information is updated by the employees so they always have control over their ACH and personal information.
- Time off requests are streamlined and sent to necessary parties. A quick look up on the employee calendar tells us what time they are using and for what amount of time.
- Onboarding, while this has been helpfu, I am not sure we are using it to it's full capacity
- Share and Perform, reviews are cumbersome and limited. Many of our employees have more than one supervisor who should review them.
- Employee recognition and rewards, very cumbersome to get up and going. Feel that training is lacking in this area.
- Training, there was so much training up front that we were overwhelmed. Would have preferred to just get the payroll running that choose later times for other training. Ongoing detailed training as employees come and go, would be most beneficial.
- isolved University is outdated in many videos. The screens they are using are not the same as what we are seeing now.
- Payroll
- Time off or Leave time
- Positive is less time spent on payroll activities
- Positive is less time spent on leave time and requests as well as more accurate balances
- Negative is more time spent learning and training on Share and Perform and other areas we have not even tried yet
Do you think isolved delivers good value for the price?
Not sure
Are you happy with isolved's feature set?
Yes
Did isolved live up to sales and marketing promises?
No
Did implementation of isolved go as expected?
No
Would you buy isolved again?
Yes