Taxes SIMPLIFIED!!!
Updated March 06, 2023

Taxes SIMPLIFIED!!!

Ridhi Ubhayaker | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Other

Modules Used

  • Payroll
  • Human Resources
  • Benefits Enrollment
  • Time and Attendance
  • Hire
  • Learn
  • Learn Pro
  • Compliance
  • Data Integration & Audit
  • Premium Reporting

Overall Satisfaction with isolved

We use isolved for Time Clock, ACA Pro, Learn Pro, Payroll/HR, Benefits, Time, and Carrier Connections. I love the Quick Hire feature, its user friendly and really fast to enter new employees to payroll and benefits. ACA makes it simple so all is required is double check the benefits and process the rest is completed by isolved and 1095's are mailed to business in less than 72 hours. Learn Pro is great for employees and admins to learn and stay current with all the features. Benefits makes it simple to enroll employees and track for ACA. Overall its a great tool to have and makes tracking effortless. However, I am ALWAYS disappointed with the customer service reps, the turnover rate is high I seem to have new group every 3-6 months and they always make mistakes that cause so many issues with our accounting department. i Also don't like the changes and updates that take place in back end, as they don't notify us the customers and reports and access are missing then days and weeks are wasted trying to gain access or a solution.

Pros

  • Time and Time Clock feature is great
  • Benefits is great tool for open enrollment and new employee enrollment as well as termination.
  • Quick Hire is extremely fast to input new or rehire employee.

Cons

  • Updates on back end, remove access from certain features and functions without notification.
  • Reports go missing that are essential without notification.
  • Customer service Reps need to be extremely careful when making changes to rules and payroll changes cause issues with accounting in a huge negative way.
  • Payroll
  • Time
  • Time Clock
  • For blue collar company it makes time cards are important
  • Tracking Benefits
  • Payroll weekly
Isolved has more options and features that do not require calling customer service to complete special tasks. Whereas ADP doesn't grant access to many features needed for payroll.

Do you think isolved delivers good value for the price?

Not sure

Are you happy with isolved's feature set?

Yes

Did isolved live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of isolved go as expected?

No

Would you buy isolved again?

No

Enrollment and benefits are organized and ACA PRO makes tax part easy. Payroll tax is excellent makes it stress free and it always accurate if attention is need it is addressed by tax department ASAP. The W2, 945, and 1095 all are done on time and mailed out within 24-72 hours by FedEx for next day delivery. Strategic Team needs more training and need to have depth of customer knowledge, get to know your customer's company needs!!!!

isolved Feature Ratings

10.0
Employee demographic data
10
Employment history
Not Rated
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
Not Rated
6.4
Pay calculation
10
Support for external payroll vendors
1
Off-cycle/On-Demand payment
1
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
6.0
Balance details
6
Annual carry-forward and encashment
Not Rated
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
Not Rated
Asset Management ()
Not Rated
10.0
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
10.0
Job Requisition Management
Not Rated
Company Website Posting
10
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using isolved

3 - Managers and HR
  • Payroll
  • time card
  • Taxes
  • Clocking in on personal devices
  • Employees has access to their payroll records at their finger tip
  • HR feature is always updating
  • Benefits feature
  • Retirement feature
Depends on the price increase.

Evaluating isolved and Competitors

Yes - Dynamics, payroll and time card was done inhouse and needed to upgrade to cloud services.
  • Price
  • Product Features
Payroll and timecard feature is really important in blue collar industry where payroll is done weekly and to make it easier for managers to track employee.
I would look into price of the different packages and evaluate if its what best for my employees and hoe it helps the company.

isolved Implementation

It wasn't finished and there was lack of communication.
  • Implemented in-house
Yes - Not present at the time
Change management was minimal
  • Setting rules for time card
  • payroll features

isolved Training

  • Online Training
  • No Training
Self guided training, had to watch videos to learn to do tasks. Had to pick out specific topics to learn about features to complete tasks.
The product is complicated and cannot be learned with doing video tutorials.

Configuring isolved

It fits our company well.
No - there is no facility to customize the interface
Yes - we have added extensive custom code - Rules for time cards

isolved Support

West Strategic team that I have currently is not trained properly and while they help solve one problem but hey create 3 others that impacts our accounting department.
ProsCons
Good followup
Slow Resolution
Less knowledgeable
Escalation required
Need to explain problems multiple times
Support doesn't seem to care
No, if the product works why would we need to purchase premium.
Yes - No still a work in progress
Yes when I had a w hole separate team, 9/2020 to 12/2021 i had best support and as of 2022 its gone downhill enhance 2023

Using isolved

It is complicated if the user is not familiar with Isolved, after 3 months of intense use the platform is easy.
ProsCons
Like to use
Technical support not required
Well integrated
Feel confident using
Unnecessarily complex
Difficult to use
Slow to learn
Lots to learn
  • Time card
  • Benefits
  • ACA
  • Payroll
  • Locking Time Card
  • Committing Time Card
Yes - Works well most time unless during upgrades then the function slows down.

isolved Reliability

Different rolls in the company can access for detailed reports needed for that department.
Always ready to go.
Reports are always available immediately.

Integrating isolved

  • Carrier for benefits
not at this time
  • ETL tools
If the integration team is good then the process will be excellent.

Relationship with isolved

Upgrading isolved

Yes - Various unexpected impacts that made processing payroll difficult but support expediated payroll and it arrived on time.
  • Login on any device
  • No errors on time cards
  • Process payroll with ease

Comments

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