Overall Satisfaction with GoTo Connect
We are using GoToConnect as our corporate phone system across the entire organization. Previously we tried different VOIP solutions to accommodate our completely remote staff, but none of those systems gave us the corporate options like extensions that we need.
- IVR
- Call transfers.
- Message Delivery
- SMS/text is still in beta.
- Continue to improve the mobile app.
- GoToConnect has provided us with a good customer facing phone channel.
- GoToConnect has give us the ability to transfer calls when necessary.
GoTo Connect Feature Ratings
Using GoTo Connect
Upgrading GoTo Connect
Yes - The previous products we used were geared towards call centers or individuals. We didn't have the ability for extensions, call transfers and shared SMS.