Khoros Care cares about you
December 11, 2023
Khoros Care cares about you
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- Messaging
Overall Satisfaction with Khoros Care
We utilized Khoros Care for digital customer care, including messaging, chat, social marketing, and online communities which was incredibly important during the COVID-19 epidemic and integrating services back into person after the stay home orders were lifted. Creating personal connection through this software was the most important part to us.
- Customer Support
- Communication
- User interface
- Response times
- Aesthetics
- User interface
- Messaging software for customer satisfaction
- Dashboard analytics for user information
- Queueing of messages
The user interface was much more personable, and we found we had overall less issues with the program itself.
Do you think Khoros Care delivers good value for the price?
Yes
Are you happy with Khoros Care's feature set?
Yes
Did Khoros Care live up to sales and marketing promises?
Yes
Did implementation of Khoros Care go as expected?
Yes
Would you buy Khoros Care again?
Yes